General booking conditions
The main points at a glance:
- ski lift tickets are not included in our prices
- we assume no liability for accidents during the lessons or events
- insurance is at the participants own responsibility
- lessons are to be paid in advance or will be debited from your credit card
- in the case of cancellation: regarding refunding the general booking conditions apply
- group lessons and the Prime Ski Academy take place come rain or shine. In case the skiing area should be closed we will offer the youths/children an alternative program.
Reservations
Reservations are all made by phone, e-mail, a visit to our office or via the booking tool on our website prime-engelberg.ch. After we received your reservation we will confirm it by e-mail or verbally. Therefore, the booking is considered binding and these general booking conditions are accepted.
Since some offers and courses might be fully booked we recommend early reservation.
Your personal data will be stored in our customer data base and not be forwarded or disclosed to any third party. The usage of your personal data is restricted to solely to Prime Mountain Sports business related activities (information for courses, feedbacks, forwarding of newsletter).
Payment
The cost of the booked offer must be paid before the start of the tour or course. Short-term bookings must be paid immediately by credit card or cash.
Late receipt of payment is considered a cancellation of the contract by the customer and is charged, according to the cancellation policy.
Cancellation Policy
In the case of cancellation of the contract the following expenses will be accounted:
4 to 7 days before commencement of the course:
Administrative charge of CHF 50
2 to 3 days before commencement of course:
50% of the flat price
24 to 48 hours before commencement of course:
80% of the flat price
In case of a cancellation less than 24 hours before the start of the course, the full course fee will be charged.
In the case where participants will have to cut a course short (whilst the course is still on-going) there will be no reimbursement. Furthermore we reserve the right to cancel a course on short notice due to lack of minimum number of participants; all the payments which were made in advance will be fully refunded.
For larger bookings we recommend to arrange for cancellation insurance.
In the event of extreme weather conditions (e.g. the skiing are is closed due to heavy storm or a very high avalanche risk etc.) we do offer an alternative program (see item program change). If it is not possible to offer an alternative program we will refund the whole amount.
Cancellation Policy Package Deals
In deviation from above cancellation clause, the following criteria apply to package offers (including 2 days of bike-fun, bike weekend, package for active family holidays, bike yoga weekend, etc.):
- Cancellation
If the offer is cancelled in writing up to 14 days before the day of arrival, 100% of the amount can be refunded. Up to 7 days before the day of arrival 60% will be charged.
Later cancellations will not receive a reduction and the offer will be fully charged. - Execution of the activities
By booking this offer, participation in the included activities is possible during the booked period of stay. Participation in the activities before or after the booked stay dates is excluded.
Activities not taken or not attended will not be refunded. The only exception is if the activity cannot be carried out due to extreme external conditions (e.g. lifts closed due to storm, very high avalanche danger, etc.) or force majeure. In these cases, the client will receive a voucher for a later visit to the activity in question.
Insurance
Insurance is the participants own responsibility. The participant is obliged and responsible to insurance coverage is sufficient. Along with the mandatory activity insurance and appropriate accident and health insurance we do explicitly recommend cancellation insurance. Furthermore we highly recommend the membership with the Swiss air rescue association called REGA which provides insurance regarding rescue and evacuation costs.
Legal questions / liability / indemnification
As qualified snow sports instructors and mountain guides with Swiss Federal Certificate we manage the risks on the mountains professionally. As the activities we offer all take place outdoors in nature despite appropriate professionalism and caution it is not possible to eliminate all risks though. With your booking you acknowledge the remaining risks and dangers and refrain from any kind of enforcement of indemnification and other claims towards the operator.
Change of program
As the activities we offer all take place outdoors in nature they are subjected to the influence of weather conditions – this is surely why we hold such fascination with the mountains, but they can also bring last-minute changes of program with them. Therefore we reserve the right to make those program changes under certain given circumstances, whereby we are always strive to arrange a suitable program (in the case of cancelled group lessons e.g. climbing in the gym, ice-skating, igloo building etc.). Possible additional charges are borne by the participants.
Place of jurisdiction
For all cases of dispute only Swiss courts are in charge, regardless of the participants nationality or the place where the damage occurred. Place of jurisdiction is Engelberg.